SHIPPING
DETAILS
Mostly
All Of Our Products Are Shipped Same Or Next
Day
Your
product will be mostly shipped by UPS OR FEDEX
and will be delivered in 1-5 business days depending
upon your geographical location from our warehouses.
We ship products from warehouses in NJ, CA,TX
And FL. Mostly
if you are close to our warehouses, you should
receive the AC in 1-3 business days. We will
email you your tracking number soon as its shipped
out or you can log into your account on our
website by using your email address and password
you created at the time of placing order to
check all the shipment and product details.
Please remember we only ship to 48 states within
United States. Due to expensive shipment fee
we do not ship to Hawaii & Alaska. We do not
ship to Canada, Puerto Rico, Jamaica and other
countries due to custom issues.
Though
above shipment and delivery process is what
we normally practice, under unforseen circumstances
they cannot be guaranteed at all times. But
we do our best and mostly succeed to ship the
product either same or the next day.
Overnight
Shipping Details (if required)
We
can ship overnight or by Second Day Air. But
beacuse these are air conditioners and the package
weighs more than 90 pounds, shipping overnight
can be anywhere from $180-$250 depending upon
your location from our warehouse in NJ, CA,TX
And FL.
RETURN
POLICY
Quality
is our #1 goal. If a product does not
meet our strict quality control standards, we
will not sell it. We want you to be satisfied
with your purchase. It is our policy to do everything
we can to make our customers happy. We strive
for 100% satisfaction. Because your satisfaction
is our number one priority, we will do what
it takes to ensure your experience with KINGERSONS
a positive one.
But
out of thousands of units sold every year, there
maybe some instances that the product you received
is defective. We have the following policy for
such situations:-
DEFECTIVE EXCHANGE
If unit (any product) is defective, we will gladly make an exchange or send parts for repair. If the unit is delivered damaged, we will have it picked up and send a new replacement at our cost.
You will not pay a single cent.
Exchanges will only be made with the same model
- if customer upgrades or downgrades to a different
model, we'll treat it as a return and new order.
RETURNS
If
customer does not want exchange and wants to
return it instead and wants a refund, customer
is responsible to ship unit back to our warehouse
at their own expense; restocking fee of 18%
will apply regardless if defective and original
shipping and handling fee ($148/per unit) will
not be refunded. Usually
there should be no reason for returns, if there
is any problem with the product we will exchange
it with a BRAND NEW product at no extra cost
to you. Once product(s) is/are shipped, all
Packages Refused are considered as returns as
well and return policy will apply at the time
of refund.
*
All returns and exchanges must be requested within 15 days after the receipt of the product. *
If
you decide to return the product for ANY reason,
you should request an RA# (Return Authorization
number). For complete return instructions (if
and when required) contact our office for assistance.
CANCELLATIONS
If
you placed the order and you wanted to cancel
the order BEFORE IT IS SHIPPED,
we will gladly cancel your order and $15.99
cancellation fee will be charged and credit
card processing charges will not be refunded.
Please make sure that you call us within few
hours after the order is placed. We ship the
items out same or next business day. We cannot
process cancellations after the product is shipped
out. It will be considered as a return instead
once the product is shipped and you will need
to pay the return charges.
We
want you to be happy with your purchase from
us. We truly appreciate your business and continue
to do our best to earn your trust with each
transaction.
100%
Satisfaction is guaranteed with all your purchases.
In case any of the RARE complications occur,
we will handle them upto your best interest
and satisfaction.
