SHIPPING DETAILS
Mostly All Of Our Products Are Shipped Same Or Next Day
Your product will be mostly shipped by UPS OR FEDEX and will be delivered in 1-5 business days depending upon your geographical location from our warehouses. We ship products from warehouses in NJ, CA,TX And FL. Mostly if you are close to our warehouses, you should receive the AC in 1-3 business days. We will email you your tracking number soon as its shipped out or you can log into your account on our website by using your email address and password you created at the time of placing order to check all the shipment and product details.
Please remember we only ship to 48 states within United States. Due to expensive shipment fee we do not ship to Hawaii & Alaska. We do not ship to Canada, Puerto Rico, Jamaica and other countries due to custom issues.
Though above shipment and delivery process is what we normally practice, under unforseen circumstances they cannot be guaranteed at all times. But we do our best and mostly succeed to ship the product either same or the next day.
Overnight Shipping Details (if required)
We can ship overnight or by Second Day Air. But beacuse these are air conditioners and the package weighs more than 90 pounds, shipping overnight can be anywhere from $180-$250 depending upon your location from our warehouse in NJ, CA,TX And FL.
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WARRANTY
FROM THE MANUFACTURER
Warranty From The Manufacturer
- Only applies to units installed by licesensed HVAC
Or Air Conditioning company.
- 2 years parts
- 5 years compressor
COMPLETE DETAILS:
If you received a product that is
"Dead On Arrival" we will replace it with
brand new unit. You have 7 days from the date of delivery
to notify us of the same.
Please make
sure that you have an invoice from the licensed HVAC
(or air conditioning company) with our model number
AND serial number to receive any warranty. Replacement
parts will be shipped and credit will be given when
the part is returned to supplier. You will not receive
credit for replacement units or warranty parts without
proper documentation. Proper documents include an
invoice from us and an invoice from a licensed installer.
Our invoice will be emailed to you with the tracking
number that you can print and save for future reference.
Kingersons Store Warranty: If
anything defective or damaged upon delivery contact Kingersons within 15 days.
Kingersons at that point will provide free replacement. After first 30 days,
your warranty for parts and compressor is moved from Kingersons to the Manufacturer.
Manufacturer warranty: Once the warranty rolls over to the
manufacturer, you will have a toll free number for your tech support for any
assistance you may need with the product in future. On Air Conditoners you will
receive five years on compressor and one year on parts from them.
TIP: Installing a split AC is easy for any AC company, but can get tricky for
a homeowner. In many cities it is illegal to touch a refrigerant and perform
other such activities without a license. We as a company cannot encourage a
customer to install the split AC, but have seen a lot of customers do it in
the past. At the same time we have seen some customers installing the unit unprofessionally
without performing all the necessary steps, which resulted in issues with the
AC unit within the first 3 months.
In
short, you can do all the handyman work yourself but can hire an AC company
to finish the important process on the Split unit. For example you can drill
the hole in the wall, hang the indoor unit on the wall carefully and then place
the outdoor unit outside on a concrete pad or a flat surface. But there are
some steps you cannot perform, as you do not have tools for it. Which is where
your AC Company gets involved to finish all the necessary steps. For example
they will need to vacuum the lines, check for the leaks and then release the
refrigerant.
Also, remember no matter how good of an install kit the manufacturer provides,
these steps are a must for a successful split AC installation. Some company's
selling split AC will make you believe their installation kit is quick connect,
which means you do not have to have a AC company to install it. But that is
not true. Our install kits are “quick connect” too, but any thing
can go wrong during the shipment or the parts in the package. For example the
copper lines may have a small hole from manufacturing defect. So for example
if the lines are not tested for leaks, the refrigerant will leak slowly after
installation and within 1-2 months your AC will stop working and you will end
up paying $500 or more to have more refrigerant added. So it is worth having
it installed the right way to begin with. Your local AC Company can charge you
on an hourly basis and above-mentioned process should not take more than 1-2
hours. But if they install the whole unit from scratch to finish, number of
hours can vary depending upon each individual situation. This
process will not only ensure you have a working split AC for a long time, but
at the same time you will have an energy efficient AC that saves you electricity
bills as well.
RETURN POLICY
Quality
is our #1 goal. If a product
does not meet our strict quality control
standards, we will not sell it. We want
you to be satisfied with your purchase.
It is our policy to do everything we
can to make our customers happy. We
strive for 100% satisfaction. Because
your satisfaction is our number one
priority, we will do what it takes to
ensure your experience with KINGERSONS
a positive one.
But
out of thousands of units sold every
year, there maybe some instances that
the product you received is defective.
We have the following policy for such
situations:-
DEFECTIVE
EXCHANGE
If unit (any product) is defective,
we will gladly make an exchange or send parts for repair. If the unit is delivered damaged, we will have it picked up and send a new replacement at our cost. You
will not pay a single cent. Exchanges will only be made with the
same model - if customer upgrades or
downgrades to a different model, we'll
treat it as a return and new order.
RETURNS
If customer does not want exchange and wants to return it instead and wants a refund, customer is responsible to ship unit back to our warehouse at their own expense; restocking fee of 18% will apply regardless if defective and original shipping and handling fee ($148/per unit) will not be refunded. Usually there
should be no reason for returns, if
there is any problem with the product
we will exchange it with a BRAND NEW
product at no extra cost to you. Once product(s) is/are shipped, all Packages Refused are considered as returns as well and return policy will apply at the time of refund.
*
All returns should be in original packaging and brand new condition. Installed products are not considered brand new and cannot be returned. All returns and exchanges must be requested within 15 days after the receipt of the product.
*
If you decide to return the product for ANY reason, you should request an RA# (Return Authorization number). For complete return instructions (if and when required) contact our office for assistance.
CANCELLATIONS
If
you placed the order and you wanted
to cancel the order BEFORE IT
IS SHIPPED, we will gladly
cancel your order and $15.99 cancellation
fee will be charged and credit card
processing charges will not be refunded.
Please make sure that you call us within
few hours after the order is placed.
We ship the items out same or next business
day. We cannot process cancellations
after the product is shipped out. It
will be considered as a return instead
once the product is shipped and you
will need to pay the return charges.
We
want you to be happy with your purchase
from us. We truly appreciate your business
and continue to do our best to earn
your trust with each transaction.
100%
Satisfaction is guaranteed with all
your purchases. In case any of the RARE
complications occur, we will handle
them upto your best interest and satisfaction.
Warehouse
Locations:
New York, New Jersey, California,
Florida, Missouri, Georgia, Texas,
Arizona and Canada.
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