About Midea

Established in 1968, Midea (SZ:000333) is a publicly listed (and since July 2016) Fortune 500 company that offers one of the most comprehensive ranges in the home appliance industry.

Midea produces wide ranges of lighting, water appliances, floor care, small kitchen appliances, laundry, large cooking appliances, and refrigeration, in addition to our well-known specialty in home- and commercial-grade heating, ventilation and air conditioning (HVAC) products.

Headquartered in Southern China, Midea currently operates with over 100,000 employees, 21 production facilities worldwide, and 260 logistics centers in more than 200 countries. Almost 50 years of persistent growth has brought the company’s global revenue to $22.17 billion USD in 2015.

Today, Midea is a brand leader in China in many categories, the world’s largest producer of major appliances, and the world’s No.1 brand of air treatment products, air coolers, kettles and rice cookers.* Midea annually wins 40+ design awards across a variety of reputable global design shows such as reddot, iF, Good Design Award, etc.

Midea promises “to provide surprisingly-friendly solutions for the ones who treasure those tiny moments at home”, and this is summed up perfectly with the 2016-launched slogan, “make yourself at home”.

During the last decade, Midea has landed several increasingly high-profile projects, peaking with the most recent wins to install sophisticated HVAC solutions in all the 12 stadiums for sports games in Brazil in 2016.

Looking ahead, Midea is forging ahead with its strategy to continue as a highly dynamic enterprise, with the aspiration for consistent growth that is characteristic of a world-class business.

ABOUT MIDEA

Established in 1968, Midea (SZ:000333) is a publicly listed (and since July 2016) Fortune 500 company that offers one of the most comprehensive ranges in the home appliance industry.

Midea produces wide ranges of lighting, water appliances, floor care, small kitchen appliances, laundry, large cooking appliances, and refrigeration, in addition to our well-known specialty in home- and commercial-grade heating, ventilation and air conditioning (HVAC) products

Midea . (“Midea”) warrants your Midea Duct-Free Split Air Conditioner (“product”) against defect in materials or workmanship under normal household use, and during the warranty period set forth below, Midea will, at its option, repair or replace the product. Replacement part(s) will meet intended fit and function of the original part(s). Replacement parts are warranted for the unexpired portion of the original warranty period. This limited warranty is valid only to the original retail purchaser of the product while the system remains at the original installation site, and is not assignable or transferable to any subsequent purchaser or user.

Note: This limited warranty applies to parts only and does not cover labor / MUST BE INSTALLED BY PROFESSIONAL HVAC INSTALLER

LIMITED WARRANTY EXCLUSIONS AND LIMITATIONS

1. Service trips to deliver, pick up, install, instruct, replace fuses; connect wiring or plumbing; or correct unauthorized repairs.

2. Transportation charges incurred in connection with warranty service.

3. Failure of product to perform during power failures and interruptions, or incorrect / inadequate electrical service.

4. Installation, set up, or adjustments of user controls.

5. Products that have had a serial number or any part thereof altered, defaced, or removed.

6. Property damages, malfunction or failure of the product, or personal injury caused by or resulting from:

(a) Accident, misuse, abuse, or negligence by the consumer; 
(b) From improper installation, repair, maintenance, storage, or alteration; 
(c) Product used in any manner contrary to permissible applications and instructions outlined in the Product Operation Manual including physical abuse to or misuse of the Product; 
(d) Improper or deferred maintenance as described in the Operation Manual such as coil cleaning, etc., or any Product damaged by excessive physical or electrical stress); 
(e) Operating the Product in a corrosive or wet environment containing chlorine, fluorine, or any other hazardous chemicals; 
(f) Installation, alteration, repair or service contrary to permissible applications and instructions outlined in the Product Operation Manual
(g) Improper matching of Product components; (h) Improper sizing or design of the Product; (i) Inadequate air supply; (j) Improper repair using parts not approved or specified by the manufacturer; 
(k) Use of accessories or components that are not compatible with the Product; (l) Leaky, broken, or frozen water pipes, or restricted drain lines; (m) Modification of or incorporation into other products; 
(n) Freight or handling damage, damage caused by force majeure, or other factors such as power surge damage caused by lightning and fluctuations in or interruptions of electrical power; 
(o) Unpacking and / or removal of protective shipping; 
(p) Increases in utility costs and additional utility expenses. No other warranty is applicable to this product.

THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ANY IMPLIED WARRANTY IS REQUIRED BY LAW, IT IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD ABOVE. NEITHER THE MANUFACTURER NOR ITS DISTRIBUTOR SHALL BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY NATURE, INCLUDING WITHOUT LIMITATION, LOST REVENUES OR PROFITS, OR ANY OTHER DAMAGE WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some states and / or territories do not allow the exclusion or limitation of incidental / consequential damages or limitations on how long an implied warranty lasts, so the above exclusion or limitation may not apply to you. This warranty gives you, the original purchaser, specific legal rights; you may also have other rights that vary from state to state or territory to territory.

SHIPPING DETAILS

Mostly All Of Our Products Are Shipped Same Or Next Day

Your product will be mostly shipped using Freight Company such as SAIA, ESTES, Old Dominion, FEDEX or UPS and will be delivered in 1-5 business days depending upon your geographical location from our warehouses. We ship products from warehouses in NY, NJ, FL, CA,AZ, TX And MO. Mostly if you are close to our warehouses, you should receive the Product in 1-3 business days. We will email you your tracking number soon as its shipped out or you can log into your account on our website by using your email address and password you created at the time of placing order to check all the shipment and product details.
Please remember we only ship to 48 states within United States. Due to expensive shipment fee we do not ship to Hawaii & Alaska. We do not ship to Canada, Puerto Rico, Jamaica and other countries due to custom issues.

Though above shipment and delivery process is what we normally practice, under unforseen circumstances they cannot be guaranteed at all times. But we do our best and mostly succeed to ship the product either same or the next day.

Overnight Shipping Details (if required)

We can ship overnight or by Second Day Air. But beacuse these are air conditioners and the package weighs more than 90 pounds usually, shipping overnight can result in the package being mishandled and delivered damaged. Plus it cost anywhere from $180-$850 more than regular shipping depending upon your location from our warehouse. Feel free to email us with such enquiries.