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Product Name :
CHIGO 12,000 BTU DUCTLESS MINI SPLIT AIR CONDITIONER SEER 16 110V AC HEAT PUMP
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CS-35V1A-M98AH5DVoltage: 115V/60Hz
COOLING: 12,000 BTU
HEATING: 14,000 BTU
SEER 16
Amps: Cool 12A, Heat 12A
INDOOR
Noise Level: 43H/38M/33L dB(A)
Dimension: 0.92'W x 2.62'L x 0.62'H
Weight: 19.84 lbs
OUTDOOR
Noise Level: 54dB(A)
Dimension: 0.84'W x 2.66'L x 1.77'H
Weight: 70.55 lbs
MORE THAN COMFORTChigo Air Conditioning was founded in 1994 in Guangdong, China with the mission to build a reputation on quality and trust throughout the global HVAC industry. Chigo has grown to be the second largest exporter of air conditioners with an annual production capacity of 10 million units. HVAC brands across the globe have trusted Chigo to make quality products and deliver on-time. USA Headquarters are located in City of Industry, California, complete with a leading-edge Customer Service facility. Sales and Marketing Offices are also strategically positioned throughout the US to support retail partnerships.
Chigo is well-known for innovation and holds a World Record for making the most intelligent air conditioner, specifically mentioning its cloud wifi technology. As a recognized leader in the industry, retailers look to Chigo for the latest in market trends and product to keep them ahead of the competition. Chigo Air Conditioning employs approximately 20,000 people throughout its factory campus and global offices. The factory has 29 industry-leading environmental test labs, hundreds of quality certificates, and substantial research and development investments. Chigo is a powerhouse for innovation and understands what it takes to shelf, just in time for the sale.
| Manufacturer's Warranty: | 5 Year Compressor
2 Year Parts |
Individual Product Warranty may Vary. Refer to Warranty Page which is a Part of User Manual for Detail
Chigo Electrical Appliances (USA), Inc. warrants the accompanying Chigo Electrical Appliances (USA), Inc. Products to be free of defects in material and workmanship for the applications specified in its operation instruction for a period of ONE (1) year from the date of original retail purchase in the United States.
If the unit exhibits a defect in normal use, Chigo Electrical Appliances (USA), Inc. will, at its option, either repair or replace it, free of charge within a reasonable time after the unit is returned during the warranty period.
As a condition to any warranty service obligation, the consumer must present this Warranty Certificate along with a copy of the original purchase invoice.
THIS WARRANTY DOES NOT COVER:
1) Damage, accidental or otherwise, to the unit while in the possession of a consumer not caused by a defect in material or workmanship.
2) Damage caused by consumer misuse, tampering, or failure to follow the care and special handling provisions in the instructions.
3) Damage to the finish of the case, or other appearance parts caused by wear.
4) Damage caused by repairs or alterations of the unit by anyone other than those authorized by Chigo Electrical Appliances (USA), Inc.
5) Freight and Insurance cost for the warranty service.
ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANT ABILITY ARE LIMITED TO ONE-YEAR DURATION OF THIS EXPRESS LIMITED WARRANTY. Chigo Electrical Appliances (USA), Inc. DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES AND IN NO EVENT SHALL SOLEUS HOME COMFORT'S LIABILITY EXCEED THE RETAIL VALUE OF THE UNIT FOR BREACH OF ANY WRITTEN OR IMPLIED WARRANTY WITH RESPECT TO THIS UNIT.
This warranty covers only new products purchased from our authorized dealers or retailers. It does not cover used, salvaged, or refurbished products.
As some states do not allow the limitation or exclusion of incidental or consequential damages, or do not allow limitation on implied warranties, the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
For Warranty, Technical Support, Customer Service, Missing or Defective Parts please call 1-877-665-9765
SHIPPING DETAILS
Mostly All Of Our Products Are Shipped Same Or Next Day
Your product will be mostly shipped using Freight Company such as SAIA, ESTES, Old Dominion, FEDEX or UPS and will be delivered in 1-5 business days depending upon your geographical location from our warehouses. We ship products from warehouses in NY, NJ, FL, CA,AZ, TX And MO. Mostly if you are close to our warehouses, you should receive the Product in 1-3 business days. We will email you your tracking number soon as its shipped out or you can log into your account on our website by using your email address and password you created at the time of placing order to check all the shipment and product details.
Please remember we only ship to 48 states within United States. Due to expensive shipment fee we do not ship to Hawaii & Alaska. We do not ship to Canada, Puerto Rico, Jamaica and other countries due to custom issues.
Though above shipment and delivery process is what we normally practice, under unforseen circumstances they cannot be guaranteed at all times. But we do our best and mostly succeed to ship the product either same or the next day.
Overnight Shipping Details (if required)
We can ship overnight or by Second Day Air. But beacuse these are air conditioners and the package weighs more than 90 pounds usually, shipping overnight can result in the package being mishandled and delivered damaged. Plus it cost anywhere from $180-$850 more than regular shipping depending upon your location from our warehouse. Feel free to email us with such enquiries.
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Delivery Acceptance, Returns, Exchanges and Cancellation Policy.
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We truly appreciate your business and for the past 2 decades being in this business we have continued to do our best to earn customer trust with each transaction. We want you to be happy with your purchase.
100% Satisfaction is guaranteed with all your purchases. In case any of the RARE complications occur, we will handle them upto your best interest and satisfaction.
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Delivery Acceptance Terms:
If you receive a package that seems damaged or dented, please open the package in front of the driver and after inspection if you see the product has a severe damage you can refuse the package and call us immediately. We will then arrange a new shipment (Free Replacement) ASAP.
Please note: If the box looks visibly damaged, the product inside may still be in perfect condition as they are well padded for shipping purposes.
PLEASE DO NOT SIGN OR REFUSE THE PACKAGE WITHOUT INSPECTING THE CONDITION OF THE PRODUCT INSIDE. Please take pictures if needed, accept or refuse shipment based upon the condition of the product in the box, not based upon the condition of the box. Please remember if you signed off on a delivery document, insurance cannot be filed if cosmetic damage is found at a later date, as it is considered to have happened after delivery at jobsite.
If you need to get in touch with KINGERSONS, please call KINGERSONS customer service number at 1-386-951-1722 OR email us with your query. AS PER OUR WEBSITE, BELOW IS OUR EXCHANGE/RETURN POLICY FOR YOUR REFERENCE.
DEFECTIVE EXCHANGE
If unit (any product) is defective, depending upon the brand you buy, it will be taken care of by manufacturer warranty. Usually they will send out the replacement part within 24 hours, if replacing part is not a solution, they would probably replace the whole unit if the product was found defective. Replacement will only be made with the same model, if customer decides to upgrade or downgrade to a different model, we'll treat it as a return and a new order.
* All returns should be in original packaging and in brand new condition. Installed products are not considered brand new and cannot be returned.
* All damaged returns and replacements must be requested within 24 hours after the receipt of the product. *
Before shipping the product back, you should request an RA# (Return Authorization number), without an RA# your package will not be accepted, will be refused and sent back by the warehouse.
RETURNS
For all returns, customer is responsible to ship product back to our warehouse at their own expense; restocking fee of 19% will apply regardless if defective and original shipping fee (from $69 to $189 depending upon the product you purchased) will not be refunded as it is paid to the trucking company's and they are non-refundable.
CANCELLATIONS
If you placed the order and you wanted to cancel the order BEFORE IT IS SHIPPED, we will gladly cancel your order and $15.99 cancellation fee will be charged and 3% credit card processing charges will not be refunded. Please make sure that you call us within few hours after the order is placed. We ship the items out same or next business day. We cannot process cancellations after the product is shipped out. It will be considered as a return instead once the product is shipped and you will need to pay the return charges. If the delivery of the shipment is refused above return policy will apply. Once the item is shipped, the shipping company will not refund us the shipping fee back and will charge us for shipping both ways, this will not be refunded if cancelled after the product is shipped and 19% restocking fee will apply.
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THANK YOU ONCE AGAIN FOR SHOPPING WITH US!
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