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Delivery Acceptance Terms:
If
you receive a package that seems damaged or dented, please open the
package in front of the driver and after inspection if you see the
product has a severe damage you can refuse the package and call us
immediately. We will then arrange a new shipment (Free Replacement)
ASAP.
Please
note: If the box looks visibly damaged, the product inside may still be
in perfect condition as they are well padded for shipping purposes.
PLEASE
DO NOT SIGN OR REFUSE THE PACKAGE WITHOUT INSPECTING THE CONDITION OF
THE PRODUCT INSIDE. Please take pictures if needed, accept or refuse
shipment based upon the condition of the product in the box, not based
upon the condition of the box. Please remember if you signed off on a
delivery document, insurance cannot be filed if cosmetic damage is found
at a later date, as it is considered to have happened after delivery at
jobsite.
If
you need to get in touch with KINGERSONS, please call KINGERSONS
customer service number at 1-386-951-1722 OR email us with your query.
AS PER OUR WEBSITE, BELOW IS OUR EXCHANGE/RETURN POLICY FOR YOUR
REFERENCE.
DEFECTIVE EXCHANGE
If
unit (any product) is defective, depending upon the brand you buy, it
will be taken care of by manufacturer warranty. Usually they will send
out the replacement part within 24 hours, if replacing part is not a
solution, they would probably replace the whole unit if the product was
found defective. Replacement will only be made with the same model, if
customer decides to upgrade or downgrade to a different model, we'll
treat it as a return and a new order.
* All
returns should be in original packaging and in brand new condition.
Installed products are not considered brand new and cannot be returned.
* All damaged returns and replacements must be requested within 24 hours after the receipt of the product. *
Before
shipping the product back, you should request an RA# (Return
Authorization number), without an RA# your package will not be accepted,
will be refused and sent back by the warehouse.
RETURNS
For
all returns, customer is responsible to ship product back to our
warehouse at their own expense; restocking fee of 19% will apply
regardless if defective and original shipping fee (from $69 to $189
depending upon the product you purchased) will not be refunded as it is
paid to the trucking company's and they are non-refundable.
CANCELLATIONS
If you placed the order and you wanted to cancel the order BEFORE IT IS SHIPPED,
we will gladly cancel your order and $15.99 cancellation fee will be
charged and 3% credit card processing charges will not be refunded.
Please make sure that you call us within few hours after the order is
placed. We ship the items out same or next business day. We cannot
process cancellations after the product is shipped out. It will be
considered as a return instead once the product is shipped and you will
need to pay the return charges. If the delivery of the shipment is refused above return policy will apply. Once
the item is shipped, the shipping company will not refund us the
shipping fee back and will charge us for shipping both ways, this will
not be refunded if cancelled after the product is shipped and 19%
restocking fee will apply.
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