Fujitsu General America, Inc. – Limited Warranty Statement

This is a Limited Warranty provided by Fujitsu General America, Inc. (“FGAI”) to the original end-user consumer (“Purchaser”) of the Fujitsu Halcyon System (the “System”). Installation, operation or use of the System will constitute acceptance of the terms hereof.

1. STANDARD LIMITED WARRANTY COVERAGE (PARTS ONLY)

FGAI warrants for the time periods set forth below that the System will be free of defects in material and workmanship for human thermal comfort or other approved applications under normal use and service. Any repaired or replaced component or part shall be warranted for the remainder of the original limited warranty period or thirty (30) days after shipment of replacement part, whichever is longer. FGAI will provide the following benefits, subject to the conditions stated below:

PARTS – For a period of five (5) years beginning on the date of purchase or installation completion and system start-up, as verified by an installer’s invoice or proof of purchase, FGAI will supply, at its option, either new, like kind or rebuilt replacement Parts. “Parts” are defined as integral components of Fujitsu Halcyon condenser, evaporator or refrigerant branch boxes and only includes items which are not otherwise covered or excluded under this warranty.

COMPRESSOR – For a period of seven (7) years beginning on the date of purchase or installation completion and system start-up, as verified by an installer’s invoice or proof of purchase, FGAI will supply, at its option, either new, like kind or rebuilt replacement compressor(s).

CONTROLS AND ACCESSORIES – For a period of ninety (90) days beginning on the date of purchase or installation completion and system start-up, as verified by an installer’s invoice or proof of purchase, FGAI will supply, at its option, either new, like kind or rebuilt replacement controls. Controls include: Wired Remote Control, IR Receiver, Simple Remote Control, Central Remote Controller, Wireless Remote Control, Fujitsu External Drain Pump and any other Fujitsu Halcyon Controls or Accessory Components.

1.1. EXTENSION OF THE STANDARD LIMITED WARRANTY

The Standard Limited Warranty covering parts and the compressor(s) will be extended to a period of ten (10) years to the Purchaser if the following conditions are met:

a) The System is registered ONLINE within 60 days from the date of installation, or, in the case of a newly constructed home, within 60 days of the Purchaser’s purchase of the home.

b) The System is installed in a residential single family or owner occupied multifamily home.

c) The Purchaser resides at the location where the System is installed.

d) The System is purchased after June 1, 2015.

e) Defective Parts and Compressor are made available for return to FGAI and become the property of FGAI.

The Standard Limited Warranty covering parts and the compressor(s) will be extended to a period of twelve (12) years to the Purchaser if, in addition to meeting the conditions of Section 1.1 (a)-(e), the System is:

(f) installed by a Fujitsu Elite Contractor.

2. PROPER INSTALLATION – This Limited Warranty applies only to Systems that are installed by contractors who are licensed for HVAC installation under applicable local and state law (Licensed Contractor), and who install the System in accordance with: (a) all applicable building codes and permits; (b) FGAI’s installation and operation instructions; and (c) good trade practices.

3. REGISTRATION – Register the System online at: http://www.fujitsugeneral.com/contractors/registration/. Fujitsu Elite Contractor may register through the toolbox website at: http://www.fujitsugeneral.com/dealer_toolbox.htm.

4. TERMS OF WARRANTY – BEFORE REQUESTING SERVICE please review the user instructions and technical documentation for your System to confirm that the electric power is supplied and user controls are properly adjusted.

TO OBTAIN WARRANTY PARTS SERVICE contact the Fujitsu Elite Contractor who installed the System, or search for the nearest HVAC contractor within the applicable Limited Warranty period. A list of Fujitsu Elite Contractors may be obtained at www.fujitsugeneral.com, by calling 1-866-952-8324 or by emailing servicehvac@fujitsugeneral.com or partsinfo@fujitsugeneral.com. Proof of purchase or proof of installation by a Licensed Contractor is required to make this Limited Warranty valid. Protect your warranty by registering your product immediately, buying only from an authorized dealer, and checking the product and packaging to verify that the factory serial number have not been tampered with. THESE LIMITED WARRANTIES DO NOT INCLUDE LABOR or any other costs incurred during service, maintenance, repair, removing, replacing, or installing the System, or any parts or other components. Purchaser is solely responsible for all such labor and costs. Please consult the applicable technical documentation regarding maintenance procedures. This Limited Warranty shall not be modified or amended by, and no obligation or liability shall arise out of, FGAI providing, directly or indirectly, any technical advice, information and/or service to Purchaser in connection with the System.

What are the advantages of installing a Fujitsu ductless mini-split over a central air system?
1) With Central Air you must cool an entire home when only one room may need cooling.  On the other hand, ductless mini-splits cool only the areas you want and not the areas you don’t.  
2) 18,000 BTU is a typical minimum central air unit.  With ductless mini-splits, you can use 9,000 or 12,000 BTUs.  
3) Typical 3-ton homes are not zoned or require complex zoning systems, which makes it very expensive for the homeowner.  With ductless mini-splits, multiple evaporators make zoning as simple as setting a remote control.  
4) Energy wasted in long lengths of uninhabited ductwork means higher energy bills.  Less than 5% cooling loss occurs in insulated refrigerant lines compared with up to 25% through ducts.  
5) Retrofitting homes requires cutting holes in walls, floors, ceilings or decreasing closet space with ducts.  Ductless mini-splits requires just a 3 or 4” diameter hole in the outside wall.  Means less mess and better home aesthetics.


What color do Fujitsu’s ductless mini-split systems come in?
Each Fujitsu ductless mini-split wall mount model is offered in one standard beige color.  Alternate colors are not available.

Can I paint the ductless mini-split unit?
Fujitsu doesn’t recommend painting the evaporator.  If for any reason a problem occurs with the unit in the future, the warranty will become null and void.

SHIPPING DETAILS

Mostly All Of Our Products Are Shipped Same Or Next Day

Your product will be mostly shipped using Freight Company such as SAIA, ESTES, Old Dominion, FEDEX or UPS and will be delivered in 1-5 business days depending upon your geographical location from our warehouses. We ship products from warehouses in NY, NJ, FL, CA,AZ, TX And MO. Mostly if you are close to our warehouses, you should receive the Product in 1-3 business days. We will email you your tracking number soon as its shipped out or you can log into your account on our website by using your email address and password you created at the time of placing order to check all the shipment and product details.
Please remember we only ship to 48 states within United States. Due to expensive shipment fee we do not ship to Hawaii & Alaska. We do not ship to Canada, Puerto Rico, Jamaica and other countries due to custom issues.

Though above shipment and delivery process is what we normally practice, under unforseen circumstances they cannot be guaranteed at all times. But we do our best and mostly succeed to ship the product either same or the next day.

Overnight Shipping Details (if required)

We can ship overnight or by Second Day Air. But beacuse these are air conditioners and the package weighs more than 90 pounds usually, shipping overnight can result in the package being mishandled and delivered damaged. Plus it cost anywhere from $180-$850 more than regular shipping depending upon your location from our warehouse. Feel free to email us with such enquiries.